24/7 Help Desk
Emergency support, ticket creation and priority routing.
SLA Support
Monthly maintenance and response-level planning for clients.
Timezone Friendly
Flexible meetings and digital reporting for global clients.
Security Monitoring
Website uptime, backup and security support planning.
Support levels
| Level | Best For | Response Target | Includes |
|---|---|---|---|
| Standard | Small websites | 24–48 hours | Bug fixes, small updates |
| Priority | Business websites and apps | 8–24 hours | Monitoring, updates, backups |
| Critical 24/7 | Revenue-generating platforms | 1–6 hours | Emergency support, tickets, reports |